Privacy Policy

Effective Date: [Insert Date]
Website: https://vivadiy.shop
Company Name: VivaDIY
Contact: papayawowusu@gmail.com| WhatsApp: +852 62664791

At VivaDIY, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or use our services. We comply with applicable laws and regulations, including but not limited to:

EU General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
China Personal Information Protection Law (PIPL)
Other relevant international data protection laws.

By accessing our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Basic Identifiers: name, email address, phone number, postal address.
Transaction Data: payment details (processed securely by third-party payment providers), order history, shipping details.
Account Information: username, login credentials, and preferences if you create an account.
Technical Data: IP address, browser type, device identifiers, cookies, geolocation data.
Communication Data: inquiries, messages, and correspondence via email, WhatsApp, or customer service channels.
Marketing Preferences: subscription status for newsletters, promotions, or offers.

2. Legal Basis for Processing (GDPR)

We process your personal information under the following legal bases:

Contractual necessity: to fulfill your purchases and provide our services.
Consent: for marketing communications and cookies (you may withdraw consent at any time).
Legitimate interests: to improve our website, prevent fraud, and secure transactions.
Legal obligations: to comply with tax, accounting, or regulatory requirements.

3. How We Use Your Information

Your personal information may be used for:

Processing and fulfilling orders, including shipping and returns.
Providing customer service and technical support.
Sending order confirmations, updates, or promotional communications.
Customizing user experience and improving our website performance.
Preventing fraud, unauthorized transactions, or security risks.
Complying with applicable laws and regulatory obligations.

4. Sharing & Disclosure of Information

We do not sell your personal information. We may share data only with:

Payment processors (e.g., PayPal, Stripe) to handle secure transactions.
Logistics and shipping providers to deliver your orders.
IT service providers for website hosting, analytics, and maintenance.
Legal authorities when required to comply with law, court orders, or prevent fraud.
Marketing partners (with consent) for personalized promotions.

5. International Data Transfers

As a global business, your data may be transferred to and processed in countries outside your residence. We ensure that appropriate safeguards (such as Standard Contractual Clauses (SCCs) under GDPR or equivalent agreements) are in place to protect your data.

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy:

Order and transaction records: minimum retention required by tax and commercial laws.
Account data: stored until you request deletion.
Marketing data: retained until you unsubscribe or withdraw consent.

7. Data Security

We apply industry-standard measures to safeguard your information, including encryption, firewalls, and secure server storage. While no method of transmission over the internet is 100% secure, we take reasonable steps to prevent unauthorized access, disclosure, or misuse.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

Under GDPR (EU/EEA residents):

Right of access to your personal data
Right to rectification of inaccurate information
Right to erasure (“right to be forgotten”)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time

Under CCPA (California residents):

Right to know what personal information we collect and how we use it
Right to request deletion of personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights

Under PIPL (China residents):

Right to know and decide on the processing of your personal information
Right to access and copy your personal information
Right to correct or delete your information
Right to restrict or refuse processing
Right to data portability (where applicable)

To exercise your rights, please contact us at connect@vivadiy.shop.

9. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

Enhance browsing experience
Analyze traffic and website performance
Deliver personalized ads and promotions

You may manage cookie settings in your browser or opt-out of certain tracking tools.

10. Children’s Privacy

We do not knowingly collect or process personal information of children under the age of 13 (or the age required by local law). If we discover such data, we will promptly delete it.

11. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be effective once posted on this page with a revised “Effective Date.”

13. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, please contact us:

Email: papayawowusu@gmail.com
WhatsApp / Tel: +852 62664791
Website: https://vivadiy.shop

We will respond to all verified requests within the timeframes required by applicable laws.