Shipping & Returns Policy

Effective Date: [Insert Date]
Website: https://vivadiy.shop
Company Name: VivaDIY
Contact: papayawowusu@gmail.com| WhatsApp: +852 62664791

At VivaDIY, we are committed to providing a smooth shopping experience. This Shipping & Returns Policy explains our shipping methods, delivery times, return procedures, and refund process.

1. Shipping Information

1.1 Shipping Destinations

We ship worldwide.
International shipping may be subject to customs clearance, duties, and taxes, which are the responsibility of the customer.

1.2 Shipping Methods & Delivery Time

Standard Shipping: Estimated 10–25 business days (depending on destination).
Express Shipping: Estimated 5–10 business days (depending on destination).
Delivery times are estimates and not guaranteed; delays may occur due to customs, local postal services, or unforeseen circumstances.

1.3 Shipping Costs

Shipping fees vary based on destination, weight, and shipping method.
Any applicable taxes or import duties are not included in shipping fees and must be paid by the customer.

1.4 Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.
Customers will receive a shipping confirmation email with tracking information once the order has been dispatched.

2. Returns & Exchanges

2.1 Return Eligibility

Customers may request a return or exchange within 14 days of receiving the order.
Items must be unused, in original packaging, and in saleable condition.
Personalized or custom-made items may not be eligible for return unless defective or damaged.

2.2 Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 7 days of delivery.
Include your order number, photos of the issue, and a description of the problem.
We will provide a replacement or full refund depending on the situation.

2.3 Return Process

Contact us at connect@vivadiy.shop or WhatsApp: +852 62664791.
Obtain a return authorization from our support team.
Ship the item back to the address provided by our team.
Refunds or exchanges will be processed after we receive and inspect the returned item.

2.4 Refunds

Refunds are issued via the original payment method.
Processing time may take 5–10 business days after we receive the returned item.
Shipping fees may be non-refundable unless the return is due to our error (defective or wrong item).

3. Shipping & Returns Notes

VivaDIY is not responsible for delays or losses caused by customs, courier services, or incorrect shipping information.
We recommend customers keep tracking numbers and receipts for all shipments.
For international returns, customers are responsible for shipping costs unless the item is defective or damaged.

4. Contact Us

For any questions regarding shipping, returns, or refunds, please contact us:

Email: papayawowusu@gmail.com
WhatsApp / Tel: +852 62664791
Website: https://vivadiy.shop